So this caught our eye when visiting our Twitter feed: A chorus (which may be an understatement) of angry customers directing their ire towards 1-800-Flowers. It turns out that for potentially hundreds of customers, their Valentine’s Day orders were left unfulfilled and customer service isn’t proving to be the most helpful option.

Calls to their complaint line have reportedly resulted in 20 minute-plus wait times, abrupt hang-ups and little resolution.
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For now, they’re asking all complaints be sent via direct message on Twitter, with order number and the issue included. Find them @1800flowers.

Their Facebook wall is blowing up with disgruntled complaints, too. No sign of Tene or Rachel fielding those complaints, though.

Here are more samples of angry tweets over the last few hours:

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